Road work may impact your travel and parking, see 修路通知 请见:
If you would like to make an online appointment please click on ‘Book Appointment’ or call us on (03) 9560 7366 .
Building Address:
5 / 40 Montclair Ave Glen Waverley Vic 3150
(Opposite to Glen Waverley Train Station.
Turn left before main door to find the entrance)
Phone (03) 9560 7366
Fax (03) 8799 2368
Opening Hours:
Mon–Fri: 8 AM – 6 PM
Sat: 8 AM – 5 PM
Sun & Public Holiday: Closed
After Hours
Click ‘Doctor Doctor’ on 13 26 60 for after hours care
Feedback
We provide space and facilitate rooms for our independent health providers.
If you experience problems or have suggestions about any of our tenants, let us know via one of the ways below:
Email our Building Manager at reception@kingswaymedicalclinic.com.au
Complete a complaints or feedback form.
Speak to our Concierge/Reception for a form if you would like to provide a complaint or feedback.
The Health Services Commissioner (1300 582 113) can also assist with these matters.
Appointments
Our medical centre operates on an appointment-based system. However, we reserve a limited number of appointments each day for patients requiring urgent medical attention.
Please be aware that a longer consultation may be required for the following services:
- Cervical screening (Pap smear)
- Insurance medical assessments
- GP Chronic Condition Management Plans
- Mental Health Care Plans
- Counselling
Booking a longer consultation allows your doctor sufficient time to provide comprehensive care.
If you’re unsure which type of appointment you need, our friendly reception staff will be happy to assist you.
To book an appointment, please call our reception or use our online booking system.
Cancellation Policy
Need to Cancel? Let Us Know Early.
If you’re unable to attend your appointment, please contact us on 9560 7366 with at least 24 hours’ notice, or at least 4 hours’ notice for same-day bookings.
This helps us offer your appointment to another patient who may need it urgently.
Missed Appointment (DNA) Fees:
- $45 – Standard
- $90 – Extended or prolonged
Fees are not Medicare rebateable.
You’ll receive an SMS reminder — please use it to confirm, cancel, or reschedule.
Repeat missed appointments may result in restricted future bookings.
After Hours Care
After hours care with a Doctor can be arranged by calling 13 26 60
Doctors at NHDS will make a home visit on request, and patients are bulk-billed. Our practice receives a written report of the consultation on the following day.
In an acute emergency, please ring 000 for an ambulance.
For less acute emergencies, and in the case of an accident, after hours care is available at local public hospitals such as Monash Medical Centre, Dandenong, and Box Hill Hospitals, as well as the 24-hour A&E departments located in private hospitals, such as The Valley Private and Knox, where a facility fee and consultation fee will be charged.
Referrals & Repeat Scripts
It is a Medicare requirement that a patient must attend a consultation with a Doctor in order to have a referral created for a specialist or to obtain a script.
Please request the consultation early before your specialist appointment, and before your tablets “run out”, as it is difficult to book in a patient at short notice unless there is a medical emergency.
Telehealth (phone calls with Doctors) can now be booked in by appointment only. Patients must have been to our clinic in the last 12 months and are bulk billed with a valid Medicare card.
Test Results
It is important that you ring us to retrieve your medical test results and to find out if anything needs to be done.
Your doctor will advise you as to when you can expect to receive your results. Generally, please await ~3 days for any blood test, X-ray or imaging results before giving us a call.
Please call for results between 1.00 PM – 2.00 PM only, unless you need your results urgently.
If a follow-up appointment is necessary and/or urgent, we will phone you. However, if your results are urgent, please call us to avoid any risk of a serious problem being overlooked. Especially in the case that the test result does not reach us, or we have not been able to contact you, your call to us will be incredibly important.
Email Policy for Independent Doctors
During Covid 19 restrictions, the reception team can email medical certificates, following a doctor’s consultation. Fees may apply to those who are not eligible for Medicare billing. We do not monitor the email for correspondence to the Doctors so please call the clinic for an appointment should you wish to communicate with them.